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Shipping & Returns

Shipping Information

We ship to the lower 48 states. For inquiries on shipping to Alaska and Hawaii, please contact our Administrator. Contact us also for information about shipping to Canada.

When will my order ship?

In-stock items are usually shipped within forty-eight(48) hours.

When will my order arrive?

Every in-stock order is delivered within seven to ten days, unless a quicker ship method is chosen.

Can I get my items more quickly?

Shipping upgrades require the recipient's daytime phone number and a street address. We cannot ship expedited orders to P.O. boxes. We will not ship any order via overnight or nextday.

How are shipping and handling charges determined?

Shipping and handling are based on the merchandise total weight(USPS)/destination(UPS) shipped to a single address. Expedited orders will be based on the carrier charges.

How will my order be shipped?

Brain Bonanza ships your package by the shipper you chose upon checkout.

How are shipping and handling charges applied to multiple packages?

Delivery charges are per package. If an order is shipped in multiple packages because a back-ordered item is shipped at a later date, additional shipping charges will be applied.

Shipping Rates

Delivery within 3-10 days (M-F) for all in stock items depending on your delivery choice. Delivery charges are calculated by the shipper based on the ship to address.

Refunds & Returns

Satisfaction: We want you to be pleased with your purchase. If you receive a defective or broken item, please contact us immediately. We will replace broken or defective items within 30 days of purchase, and do everything we can to make it "hassle-free."

Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of brainbonanza.com is limited to the purchase price at the time of shipment.

Damage Claims: If your merchandise arrives damaged, please contact us the day you receive it, so that we can contact the carrier within 48 hours. Contact us for instructions.

Cancellations: If you decide to cancell your transaction prior to shipment there will be a 10% merchandising fee assesed of the total refund amount. You will receive a brainbonanza.com Gift Certificate on any "Pre-Order" or Back Order cancellation.

Merchandise Return Instructions

Contact us for a return authorization number, return shipping address, and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded, or receive an brainbonanza.com Gift Certificate.

brainbonanza.com reserves the right to deny any return or cancellation.

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